Customer Support

Customer Support

Sequest maintains on staff a full-time Customer Support group (help-desk) to provide participating licensed TIER® users unlimited access to technical support via telephone and e-mail, weekdays from 7am to 6pm CST. Customer Support includes client assistance with TIER® functionality problem resolution, software transmission, and user documentation help. Participation in TIER® Customer Support also entitles clients to electronic downloads and no charge upgrades, as well as an electronic message board forum.

E-Mail Support

Documentation & Upgrades

Service Requests

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Sequest Blog [ more ]

  • June 25th, 2008

    Software for Evidenced Based Practices

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News Items [ more ]

  • August 25th, 2011

    Sequest’s TIER® Solution is Compatible with Part 599 of Title 14 NYCRR for the State of New York Regulations and Guidelines.

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  • August 19th, 2011

    Harsha Behavioral Center Selects Sequest’s TIER® Solution for Electronic Health Records

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Events [ more ]