Customer Support

Service Requests

Sequest Technologies, Inc. offers a wide array of Consulting and Technical Support services to assist clients with the successful installation and implementation of TIER®. Consulting services enhance, facilitate, and complement the implementation of TIER®. Technical Support services supplement each client’s in-house resources, and provides an ongoing total solution for our clients.

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NETWORK CONSULTATION

Sequest Technologies, Inc. can effectively address all aspects of the system network environment that may impact the TIER® application, such as assessing, planning, and coordinating the installation, testing, or enhancing the client’s local area network (LAN) or wide area network (WAN).

IMPLEMENTATION MANAGEMENT

Integrating implementation of a new data collection system with the normal day-to-day business of an organization is sometimes an overwhelming task. Sequest Technologies, Inc. can help manage the implementation of TIER® by developing a plan for collection and database design, and then coordinating the installation through each phase of the plan.

CLIENT TRAINING

Proper training enables clients to become competent TIER® users within days. Sequest Technologies, Inc. provides user training, system administrator training, screen design training, and basic report writing training. Request training via e-mail at training@sequest.net.

SCREEN DESIGN

Sequest Technologies, Inc. offers clients the ability to develop customized screen formats based on data content requirements. By tapping into the experience and knowledge of Sequest’s screen designers, creating initial screens or even a large volume of screens in TIER® facilitates faster implementation and reduces in-house resource allocation.

DEVELOPMENT SERVICES

Sequest Technologies, Inc. can develop and program a customized interface when sharing data between two systems. TIER® data can then be imported, exported, or communicated to adjacent systems.