Market Education

Human Reource Management Process in TIER

The Human Resources component of TIER® Workflow is designed to facilitate automation of the personnel management process licensure and national accreditation requirements of JCAHO, CARF and COA. The underlying philosophy of the Human Resources component is that of developing and supporting human resources to meet the needs of the organization and staff. TIER® includes a workflow process beginning with the application for employment, demographic information, orientation, training, supervision, competency evaluations, annual performance evaluations, and the termination process.

A copy of the employee face sheet is below:

The Human Resources component includes checklists to verify completion of the personnel process and related documentation requirements. The checklists also include documentation of credentialing and clinical privileging, if utilized by the organization. (See Credentialing and Privileging Resources in TIER®). Furthermore, formulas and criteria for staffing effectiveness can be incorporated into this component in conjunction with operational planning and the budget preparation process.

Other functions within this component include: management of personnel transactions, assignment and use of time benefits, and employee health and accident information. This component also includes forms to document assignment of keys, equipment, and manuals. Return of these resources can also be verified at time of termination.

The Human Resources component also includes competency evaluations for specific staff positions and an employee performance evaluation form to assist organizations with completion of annual appraisals. (See “Staff Competency and Performance Evaluations in TIER®”). In addition, this component includes a Supervision Log to document provision of clinical or non-clinical supervision.

Staff training resources are also included so that employee orientation and education curriculums can be formalized and provide the source for tracking education and training activities (See Staff Development Resources in TIER®).

Similar to the other components of TIER® Workflow, the forms with this component can be modified to fit the organization’s human resource and personnel management requirements. For example, a page could be added to the annual performance evaluation form to incorporate specific job duties and responsibilities or evaluation criteria can be modified.

In addition, while basic human resource reports are included with this component, other reports can be prepared using TIER®’s drill down and report writer in order to analyze patterns and trends of human resources data and information.