Market Education

Quality Management in TIER Workflow

Sequest’s TIER® Workflow system includes the most comprehensive and dynamic resource available to automate your organization’s quality management system. The Quality Management component of TIER® consists of three functional approaches:

Process Improvement
Performance Measurement
Outcome Measurement

Each functional approach includes sub-functions, data entry forms, drill down reports, basic reports, and in depth analysis reports.

Process Improvement

This function incorporates the principles of process improvement through use of project teams and the “structured approach” for quality improvement, e.g., Plan Do Check Act (PDCA). A highly recommended resource for project team management is the Team Handbook, Second Edition by Oriel Inc., Madison, WI. Use of project teams supports the principle that the primary purpose of quality management is to increase benefits of processes and outcomes while maintaining or reducing costs.

The structured approach to design, redesign, or improve a process must rely on compilation and analysis of complete accurate data and information. PDCA is a commonly utilized structured approach that is proven effective