Market Education

Staff Competency and Performance Evaluation in TIER

The Human Resources component of TIER® Workflow includes several useful resources to enhance staff development and satisfy state licensure and national accreditation requirements of JCAHO, CARF and COA. The underlying philosophy of the Human Resources Component is that of developing and supporting staff competencies to meet the needs of organizations and their individuals served. It is understood that an important component of competency development is competency and annual performance evaluation. TIER® enables organizations to formalize their competency and performance evaluation process to utilize criteria-based evaluation based on organization and national practice standards. A copy of a competency evaluation form in TIER® Workflow is provided below. The first page displays review criteria and the second page displays additional review criteria and the scoring summary:

The “Evaluations” page of the Human Resources component includes eight competency evaluation forms. Organizations can expand the number of evaluations, as much as necessary, to accommodate all positions that require competency evaluations. A simple method to do this is to copy one of the forms and replace the existing criteria with new criteria for the position to be reviewed.

Competency evaluations can be implemented through several methods of review, such as, individual or group clinical supervision, peer review, or ongoing performance monitoring. Evaluations can be completed on an informal basis to enhance staff performance or as part of the formal annual employee performance evaluation process. The evaluations include a summary comment field but are anchored with a scoring protocol in order to compile quantitative data on outcomes of competency evaluations. This is particularly useful for compliance with the JCAHO standard that requires that a summary of staff competency patterns and related training needs be submitted to the governing body each year. The summary reports are compiled under the “Staff Performance Review” portion of Performance Monitoring in the Quality Management component of TIER® Workflow.